Family Defender FAQ’S
HOW TO USE YOUR LEGAL SERVICES MEMBERSHIP
To use your legal benefit, call the Customer Service Team at 800-356-LAWS. The Customer Service Representative will verify your ID and ascertain a brief description of your legal matter in order to assign the appropriate attorney to service your legal need. The Representative will provide you with the name and phone number of the requested attorney for you to set up an appointment at your convenience. Follow up calls will be conducted to ensure contact with the attorney has been made and that no further assistance is required. You may also refer to the Welcome Letter you received when you enrolled, typically by email, for further instructions on how to use your plan, as well as your Member ID number and U.S. Legal contact information.